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Sioux Falls VA Recognized for Excellence

The Department of Veterans Affairs (VA) Sioux Falls Health Care System was recognized for leading the way in patient experience and employee engagement at the VA Patient Experience Symposium February 5-7 in Crystal City, Virginia.

Based on Survey of Healthcare Experiences of Patients (“SHEP) scores and All Employee Survey (AES) results from Fiscal Year 2018, Sioux Falls was announced the top performer in the facility complexity level 2 category for overall patient experience. The overall winner across all complexity levels was Asheville, North Carolina. Iron Mountain, Michigan received the level 3 category award; and Cleveland, Ohio placed first in the level 1 category. Other facilities nominated were Alaska, Boston, Connecticut, and Madison, Wisconsin.

Four other VA Midwest Healthcare Network facilities were also nominated: Central Iowa in Des Moines, IA, Fargo, ND, Hot Springs, SD and Minneapolis, MN.

“We’re proud to receive this award that demonstrates our staff’s commitment to providing Veterans and their families excellence in care and pledge our continued efforts for quality service,” noted Barbara Teal, Acting Director.

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