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VA National Call Center planned for Hot Springs

HOT SPRINGS, SD – The VA Black Hills Health Care System and Veterans Health Administration
(VHA) Member Services are working together to expand call center services to Veterans. VHA Member Services sought out the VA Black Hills Health Care System, Hot Springs campus for space to accommodate VA employees who will provide services to Veterans and their beneficiaries through call center support for eligibility, enrollment, and pharmacy-related inquiries.
VHA Member Services will begin recruiting efforts mid-November to fill 120 positions for a new call center to be located in Buildings 3 and 4 on the Hot Springs campus. VHA Member Services anticipates the call center will have a positive impact on the VA Black Hills Health Care System, Hot Springs campus and the surrounding community. Current plans call for new employees to begin training in January 2017.
The Hot Springs facility has adequate space to fulfill the need for call center operations, according to Ryan Heiman, Strategic Planning Officer, VHA Member Services. Currently, Member Services operates out of facilities in Atlanta, GA.; Canandaigua, NY; Topeka, KS.; Waco, TX; Fort Riley, KS.;
with various staff working virtually throughout the continental United States.
A large number of the positions will be filled using the federal government’s Veteran preference and Schedule A Hiring Authority recruitment options that provides Federal agencies a non-competitive option to hire qualified individuals with disabilities. Positions include contact representatives and supervisors from within VHA Member Services. New employees will be eligible to receive
comprehensive benefits packages, paid leave, and flexible work schedules. VA encourages potential applicants to visit to learn more about Veteran preference and Schedule A Hiring Authority recruitment programs. Specific positions will be posted at on the USA Jobs site as they become available.
“The partnership with VA Black Hills Health Care System and VHA Member Services will improve the Veteran Experience,” said Matthew Eitutis, Executive Director, VHA Member Services. “We are devoted to bringing great jobs to the area to better provide customer service to our Veterans.”

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